Refund Policy & 14-Day Defect Warranty

2. THE MOUNTAIN49 LLC 14-DAY TECHNICAL DEFECT WARRANTY

Notwithstanding the statutory waiver of unconditional withdrawal for intangible goods, Mountain49 LLC believes that travelers should never bear the financial cost of technical product failures. We therefore provide an affirmative, contractual 14-Day Technical Defect Warranty on every Field Kit purchased through our store.

If within fourteen (14) calendar days of transaction completion you experience any qualifying technical defect, Mountain49 LLC commits to dispatching a verified, functional replacement file within twenty-four (24) business hours. If our engineering team cannot resolve the defect or provide a functional file, a 100% refund of your purchase price in Euro (€) will be processed to your original payment method.

3. QUALIFYING DEFECT CONDITIONS COVERED UNDER WARRANTY

A claim qualifies for technical remedy and/or refund under our warranty if the delivered file exhibits any of the following objective defects:

4. CONDITIONS EXCLUDED FROM WARRANTY COVERAGE

Because digital files are immediately delivered and cannot be "returned" in a physical sense, the following circumstances do not constitute qualifying defects:

• Subjective Change of Mind: Deciding not to embark on a planned journey, altering personal travel dates, or preferring a different layout style after downloading.
• Unsupported Legacy Hardware: Attempting to open interactive vector files on obsolete third-party hardware lacking modern PDF 1.7 rendering engines.
• Third-Party App Subscription Costs: Purchasing fees required by independent third-party software makers (such as GoodNotes or Notability), which are unrelated to Mountain49 LLC.
• Failure to Read Product Specifications: Expecting physical printed binders or leather traveler journals when the catalog clearly designates products as digital downloads.

5. WARRANTY CLAIM & INVESTIGATION PROCEDURE

To submit a warranty defect claim, please follow this standardized protocol:

1. Initiate Dispatch Notice: Send an email to support@mountain49.com within fourteen (14) calendar days of your transaction date.
2. Provide Proof of Purchase: Include your order email address, customer name, and Stripe transaction or session ID.
3. Document Technical Anomaly: Provide a brief description of the failure along with a screenshot, screen recording, or diagnostic error code showing the behavior in your PDF or note-taking application.
4. Engineering Assessment: Our technical team will inspect the report, test the master file against your specific environment, and transmit an updated, repaired build within 24 hours.
5. Refund Resolution: If the defect cannot be remediated, our dispatch desk will immediately trigger a 100% refund in Euro (€).

6. REFUND EXECUTION TIMELINES IN EURO (€)

Once an authorized refund is approved by Mountain49 LLC, the payout instruction is transmitted directly to Stripe within twelve (12) business hours.

All refunds are issued strictly in the original transaction currency: Euro (€ / EUR).

Depending on your card issuer or banking institution, the credited funds typically reflect on your bank or credit card balance within 3 to 7 business days. Customers using Apple Pay or Google Pay will see the credit posted directly to the underlying payment card.

7. CHARGEBACK DISPUTE PROTOCOL & FRAUD PREVENTION

Mountain49 LLC actively monitors electronic payment traffic to prevent unlawful digital piracy and transaction abuse.

We strongly urge customers to contact our support desk at support@mountain49.com before initiating a formal bank chargeback. Bank disputes take 60–90 days to resolve, whereas our customer support desk processes legitimate defect warranty claims within 24–48 hours.

In instances of fraudulent chargebacks where files were successfully downloaded, full telemetry logs (including timestamped IP addresses, delivery confirmations, and file access records) will be submitted to the customer's card network and fraud reporting databases.

8. PROMOTIONAL BUNDLE PARTIAL REFUNDS

When a Field Kit is purchased as part of a multi-item bundle (e.g. 2026 Master Suite Bundle) featuring a volume discount, any partial warranty defect remedy that results in a refund for an individual defective component will be calculated proportionally based on the net discounted price paid, rather than the standalone catalog list price.

9. CONTINUOUS REVISION UPDATES & REDOWNLOADS

Purchasers of WaypointKit systems retain perpetual access to future point-release revisions (e.g. v4.8 to v4.9) within their purchased edition year. If a minor formatting improvement or updated checklist layer is released, customers can re-download their files at any time via the Customer Support Order Retrieval interface without incurring any additional charges.

10. EUROPEAN UNION ONLINE DISPUTE RESOLUTION (ODR)

Pursuant to Regulation (EU) No 524/2013, the European Commission provides an online platform for alternative dispute resolution for consumer contracts entered into online. European consumers may access this platform at https://ec.europa.eu/consumers/odr. Mountain49 LLC's official contact email for dispute communications is support@mountain49.com.